Legal
Shipping Policy
Effective September 3, 2026 · Applies to laonio.com
Every price on Laonio includes shipping. This policy explains where we ship, how long it takes, how to track your order, and what happens if a package is late, lost, or damaged.
The short version
- Free standard shipping on every order. No minimum.
- We ship to the 48 contiguous U.S. states. Alaska, Hawaii, Puerto Rico, and military addresses are not yet supported.
- Orders ship from U.S. warehouses within 1 business day and usually arrive in 3–7 business days.
- You'll get a tracking number by email, and you can check status on the Track order page any time.
- If a package is lost or arrives damaged, we reship or refund. You won't be left holding it.
This summary is for convenience. The full policy below is what applies.
1.Where we ship
We currently deliver to street addresses and PO boxes in the 48 contiguous United States and the District of Columbia. We do not yet ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the United States. If you are unsure whether we deliver to your address, contact us before ordering and we will confirm.
2.Shipping cost
Standard shipping is included in every price. There is no minimum order and no separate shipping line at checkout. Any sales tax we are required to collect is shown before you pay.
3.Processing time
Orders are processed and handed to the carrier within 1 business day of payment, Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend are processed the next business day. Group orders are processed when the group fills.
4.Delivery time
Orders ship from warehouses in the United States using carriers such as USPS, UPS, and FedEx, and typically arrive within 3 to 7 business days after processing. Delivery times are estimates; carrier delays, weather, and peak seasons can add time. We will let you know if we become aware of a delay affecting your order.
Orders with more than one item may ship in separate packages from different warehouses. Each package has its own tracking number and you are never charged more for split shipments.
5.Tracking
When your order ships, we email the tracking number to the address you gave at checkout. You can also enter your order number and email on the Track order page at any time. Tracking can take up to 24 hours to show the first scan after the label is created.
6.Address accuracy and changes
Please check your address carefully at checkout; we ship to exactly what you enter. If you need to change it, email us right away with your order number. We can update an address until the order is handed to the carrier. After that, changes depend on the carrier and may not be possible. Packages returned to us as undeliverable are refunded in full once received.
7.Late, lost, or damaged packages
Late: if tracking has not updated for 7 days, or your order has not arrived 10 business days after shipping, contact us and we will investigate with the carrier and reship or refund.
Lost or marked delivered but not received: check with household members and neighbours and allow 24 hours, as carriers sometimes scan early. If it still hasn’t turned up, contact us within 7 days and we will reship or refund.
Damaged: keep the packaging, take a photo, and contact us. Our Returns & Refunds Policy covers replacement or refund at our cost.
8.Title and risk of loss
Ownership of the goods, and the risk of loss, pass to you when the carrier delivers the package to the address you provided. The protections in section 7 apply regardless.
9.Contact
Shipping questions: [email protected]. Include your order number and we reply within one business day.
Common questions
How much is shipping?
Nothing extra. Standard shipping is built into every price, with no minimum order. The only thing added at checkout is any sales tax we are required to collect.
How long does delivery take?
Orders leave a U.S. warehouse within 1 business day and usually arrive in 3 to 7 business days. Carrier delays, weather, and peak seasons can add time.
Where do you ship?
Street addresses and PO boxes in the 48 contiguous states and Washington, D.C. We do not yet ship to Alaska, Hawaii, U.S. territories, military addresses, or outside the United States.
How do I track my order?
We email the tracking number when the order ships. You can also enter your order number and email on the Track order page. The first scan can take up to 24 hours to appear.
My package says delivered but I do not have it. What now?
Check with household members and neighbours and allow 24 hours, since carriers sometimes scan early. If it still has not turned up, contact us within 7 days and we will reship or refund.
Can I change my address after ordering?
Yes, until the order is handed to the carrier. Email us right away with your order number. After handover, changes depend on the carrier and may not be possible.
Questions about this policy
Email [email protected] or use the contact form. We reply within one business day.